FAQs

SIZING

How do I know what size to order for my player?

In Addition To Size Reference Charts Provided To You, Sizing Samples Are Also Available At Our Kombat Soccer Team Department in West Sacramento Location. Sizing Can Be Done At Any Time During Open Hours, No Appointment Necessary. FYI: Our Team department is not a retail store. our space For Sizing Is Limited at this Location. To Avoid Overcrowding, If You Come In To Size, We Kindly Ask For Only The Player And Their Guardian To Be Present. Thank You.

If I bring my player to size at Kombat Soccer Team Department, can I place my order there as well?

No; All Orders Will Still Need To Be Placed Online. We Will Provide You With A Sizing Sheet For You To Record The Players’ Decided Sizing Preferences So That You May Use It For Reference When Placing Your Online Order. We will be happy to answer any questions you might have and assist you in navigating the process.

order

Important Information About Order Processing

When you place an order, there are three order status stages you may see:

1. Awaiting Processing – Your order has been successfully placed and is waiting to enter the production process.

2. Processing – Your order is actively moving through the various stages of production and completion.

3. Ready for Pickup or Shipped – Your order has been completed and is either ready for pickup or has been shipped.

During our busy season (May through September), please allow 4–6 weeks for processing, with some orders taking up to 8 weeks in certain circumstances. If your club has provided us with a specific deadline, we will make every effort to meet that deadline.

What Does “Processing” Mean?

If you check your order status and it says “Processing,” this means your order is active and moving through our production process. “Processing” does not mean that we have not started your order or that there is a problem with it.

There are many stages involved in producing and completing your order, including preparing, producing, inspecting, and completing your items before they are ready for delivery. Because of this, your order may remain in “Processing” for the entire processing period, even while work is actively being done on it.

We use the “Processing” status from the time your order enters production until the order has been completely fulfilled and delivered. This applies to both team orders and individual orders.

For team orders, items may be completed and delivered at different times. Even if some of your items have already been completed or delivered, your order may continue to show “Processing” while we finish the remaining items for the team.

For individual orders, the status will also remain “Processing” until all items in your order have been completed and delivered.

Once the entire order has been fulfilled, the status will change to “Ready for Pickup” or “Shipped,” depending on the delivery method selected.

Please do not be concerned if your order continues to show “Processing” during the 4–6 week processing period, or up to 8 weeks in some circumstances. This is our normal order status and does not necessarily mean there is a delay. Your order may be progressing through several stages of production even though the online status remains “Processing.”

Please note: The processing time is separate from the shipping or delivery time. If your order is being shipped, the shipping time begins after your order has been completed and shipped.

If only one item in my order is on backorder, will it delay receiving my entire order?

If one item in your order is on backorder, it may delay the shipment of your entire order until the backordered item becomes available.

However, once your order reaches the end of its estimated processing time, you have the option to receive the items that are already available rather than waiting for the backordered item.

• Local pickup: If you would like to receive all available items before the backordered item is ready, you may pick them up at our West Sacramento warehouse location at no additional shipping cost.

• Shipping: If you would like the available items shipped to you separately, an additional shipping charge will apply.

Please note that these options are available only when your order is approaching or has reached the end of its initial estimated processing time. If your order is still within the original processing timeframe, we ask that you allow the full processing period for your order to be completed.

If the backordered item becomes available before the end of the estimated processing time, we will continue processing the order as normal.