Terms & Conditions

Order Policy

  • We will process your order as quickly as possible. Since each order requires special attention, please place your order early and by the team's deadline to allow for embroidery lead time, stock availability, and processing time.

  • Orders placed after the team’s deadline will not be included in the initial team order. These orders will be processed individually according to current turnaround times.

  • Orders placed after the deadline are not guaranteed to be delivered before the player’s first game.

  • A shipping fee will apply to single orders, which will be shipped directly to the player.

Cancellation Policy

  • Orders must be canceled within two business days of being placed.

  • If an order has already entered the customization process and no cancellation was communicated, the customer is responsible for the full payment. No discounts will be applied.

  • Returns of eligible items will be accepted. (Please refer to our Return/Refund Policy for details on eligible return items.)

  • To cancel an order, please email us at customerservice@kombatsoccer.com and include your order number. Our business hours are Monday–Friday, 9:00 AM to 5:30 PM.

  • If you did not receive a confirmation email, please check your spam or junk folder.

  • Once your order has entered the customization process, we are unable to make any changes.

Shipping Policy

All Orders Are Shipped via UPS

Team Manager Distribution:
Orders will be shipped directly to the club’s team manager, who will then distribute them individually to players.

Kombat Soccer Team Department Pickup:
You may pick up your order free of charge at our Team Department location. Once your order is complete, you will receive a "Ready for Pickup" notification via email.

Standard UPS Shipping:
When purchasing your online order, you can elect to pay a flat shipping fee of $14.00. We primarily ship through UPS, which typically delivers within 1–2 days throughout Northern California. Please avoid entering PO Box addresses, as UPS can only deliver to residential addresses.

Once your order is complete and ready to ship, you will receive an email notification with your UPS tracking information. Please note that it may take up to 24 hours for UPS to update the tracking information once the package leaves our shipping dock.

Important: Please keep in mind that the 1–2 day UPS delivery time begins only after your order has been processed and shipped. This does not include the time needed to process and prepare your order. Processing times vary by club and are listed on the front page of your club uniform information. Please review the processing time for your club before placing your order.

If you receive an email confirmation that your order has shipped and your UPS tracking information shows “Label Created — Estimated delivery date will be available when UPS receives the package,” this means that your package is already in the process of being transferred to a UPS facility. UPS pickups from our facility occur at varying times throughout the day, so tracking information may not update immediately. Once your order has been shipped, no changes can be made to the order.

Shipping Method Changes

If you selected shipping as your delivery method, please note that uniform processing time is the same as for in-store pickup.

If you wish to change your delivery method from shipping to Team Department pickup, we will do our best to accommodate your request. However, once your order has reached our shipping dock, we cannot guarantee that we will be able to retrieve the package or make changes to the delivery method.

Lost or Misdelivered Packages

If your package is lost or delivered to the wrong address, please contact our Customer Service Team. We will assist you in filing a claim with UPS.

Please note: Kombat is not responsible for stolen packages once they have been marked as delivered to the correct address.

Incorrect Orders (Kombat Error)

If you receive an order with an item that was processed incorrectly due to Kombat’s error, we will investigate the issue. Once confirmed, we will:

  • Provide a free return shipping label for the item(s) to be exchanged

  • Waive the shipping fee for sending the correct item(s) to you

For more information, please refer to our Damaged/Not Received Product Policy and Kombat/Club Agreement Policy.

Backordered Items

If a product you ordered is out of stock (backordered) and you choose to receive the available items first via UPS shipping, please note:

  • As long as the backordered item is within the processing times, Kombat will not cover any additional shipping costs for the backordered item(s) once they become available.

  • You may choose to pick up the backordered item(s) at our Team Department location at no extra charge.

  • Kombat will only honor the number of shipping charges originally paid.

For full details, please see our Backorder Policy.

Damaged/Not Received Product Policy

  • Report Issues Within 7 Days
    Any issues with your item(s) that may qualify for reprocessing or credit must be reported within 7 days of receiving the order. This includes defects, misspelled names, missing items, or any rips or tears.
    Important: Visual evidence of the damaged or incorrect apparel is required for all reported issues.
    Replacement items will take up to 15 business days to be received after the issue has been investigated and reprocessing is confirmed.

To report damaged or missing products, please email us at:
customerservice@kombatsoccerstore.com

  • Signs of Wear
    Almost all items that have been worn outside will show signs of use and will no longer be in original condition, meaning they will not be eligible for exchange or return.

  • Processing Mistakes on Our End
    If a processing mistake occurs on our end, we will replace the item(s) free of charge. However, all items that are being replaced must be returned to Kombat Soccer in the same condition as when they were received.
    Note: Worn items cannot be replaced for free.

Return/Refund Policy

  • Refunds for Non-Customized, Unworn Garments
    We are happy to offer full refunds for non-customized, unworn garments returned within 7 days of receiving your order.
    Please note: We do not accept returns for:

    • Game jerseys with numbers and logos

    • Shorts with numbers

    • Jackets embroidered with numbers, names, or logos

    • Pants embroidered with numbers, names, or logos

    • Backpacks embroidered with numbers, names, or logos

    • Training jerseys with numbers or logos

Garments returned after 7 days will be eligible for exchange only.
Worn or washed garments are not accepted for return, exchange, or refund.

backpacks may be exchanged within 60 days of the original purchase date under the following conditions:

  • The backpack shows defects in workmanship or materials (e.g., faulty zippers, torn seams not caused by misuse).

  • The issue is not due to normal wear and tear or damage caused by improper use

  • Customer Responsibility for Shipping Costs
    Unless we have sent the wrong item, the customer is responsible for the shipping charges on exchanges or returns.

  • Return Shipment & Processing
    Please note that the item(s) must arrive back at our location before we can process any refunds, replacements, or exchanges.

Clearance Items

All clearance items are final.
There will be no exchanges, replacements, or refunds for purchases made from our clearance section.

Order Pickup Policy:

 We will do our best to contact you and make at least 3 attempts to remind you to pick up your order. However, we know that occasionally people choose not to pick up their items in a timely manner.

 All orders that have not been picked up from our warehouse within 6 months will be cancelled. Items that have not been decorated will be refunded. All custom items (including game jerseys and decorated apparel and/or spirit wear with logos, numbers, or names) cannot be refunded. These items will be donated to the club after 6 months.

 We are not responsible for items left at the shop after 6 months.

Kombat/Club Agreement Policy:

  • We are not accountable for issues that are strictly club-related. We offer the service of supplying uniforms and are not directly tied to clubs. Therefore, concerns about the mandated product, club policies, and pricing should be addressed to your club's uniform coordinator or board members.

  • If orders are not received after being distributed to team managers, coaches, or clubs, Kombat is not responsible for refunds, reprocessing, or liability for lost items. A record of products distributed is kept, and we are not liable for products once they leave our possession.

  • Team managers are responsible for updating our systems with submitted rosters, including player names and numbers belonging to teams. Misprinted items submitted by team managers will not be compensated by Kombat. Please consult with team managers or club representatives.

  • Most clubs carry samples of uniforms in all sizes at the club headquarters. We highly recommend that players try on the product before making uniform purchases. (Please refer to the Return/Refund Policy.)

  • Team department pick-up can be arranged, but Kombat will only honor the number of items purchased. (Please refer to the Backorder Policy.)

Customer Service Policy:

  • Please do not call, email, or post negative reviews in an attempt to pressure our dedicated customer service staff into breaking company policy. Good business operates on streamlined systems and procedures. We prefer to save time and resources on returns and logistics so we can offer the best online experience and professional service. Our terms are clear, transparent, published, and developed to ensure efficient and proper processing of orders.

Backorder Policy:

  • If the product you have ordered is out of stock, it is considered a backordered item. Items will be distributed upon arrival of products from manufacturers (e.g., Nike, Adidas, Puma, etc.). If you would like to receive all available items beforehand, you may opt for pick-up at one of our store locations, or you will need to pay a double shipping charge (Please see Shipping Policy).

  • Items on backorder are not controlled by Kombat. If manufacturers are out of stock for an extended period, we have no control over the production timelines or availability of these products.

Overseas Policy:

  • Sublimated custom uniforms created by Nike have an average estimated production time of 90-120 business days by the manufacturer. Sublimated custom uniforms created by Hummel have an estimated production time of 5-6 weeks. Kombat has no control over overseas processing and is not liable for any delays caused by factors such as poor weather conditions, processing issues, or shipping problems.

  • These are estimated timelines provided by Nike and Hummel, not Kombat. If the ETA is delayed for any reason, we kindly ask for your patience, and we will ensure you receive your order as soon as possible.

Thank you for reading and agreeing to our terms and conditions. Kombat Soccer values your patronage, as you are the lifeblood of our business.

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